The Follow-Up Gap Most Practices Miss
Manual follow-up doesn't scale. You know it needs to happen. You intend to get to it. But the clinic is busy, front desk is stretched, and a patient who came in six weeks ago and didn't rebook just... stays quiet.
The cost is higher than most practice owners realise. Research consistently shows that allied health patients who don't rebook within 30 days are significantly less likely to return. That's not just one visit lost. It's the full patient relationship.
There's also the reviews gap. Most satisfied patients don't leave a Google review unless someone asks them at exactly the right moment. Practice management software handles clinical notes and billing. It was not built to send a review request 24 hours after an appointment.
And without a central view of patient communication, there's no way to know who responded to a reminder, who hasn't been in for four months, or which campaigns are generating bookings.
How We Approach Healthcare CRM
LHM configures Go High Level specifically for allied health. It is one of the most capable CRM platforms available, The workflows we build are not generic templates repurposed from a real estate or e-commerce setup. They are designed around how healthcare practices actually operate.
Go High Level handles the communication layer that sits alongside your practice management software. Your clinical notes, billing, and appointment system stay exactly where they are. The CRM adds the automation layer: what happens before the appointment, what happens after, and what happens when a patient goes quiet.
Every workflow is configured for your modality and your patient base. A physiotherapy practice running injury rehabilitation programmes has different communication needs to a psychology practice with ongoing clients. We account for that from the start.
The team that builds your setup understands healthcare, not just CRM platforms. That distinction matters when you're configuring messaging that touches patients.
What's Included
- CRM setup and configuration using Go High Level
- Automated appointment reminders via SMS and email
- Post-visit review request automation (timed to the right moment)
- Patient reactivation campaigns for lapsed patients
- Pipeline management and lead tracking
- Single dashboard showing every patient touchpoint
- Integration with your existing practice management software
- Ongoing support and workflow adjustments
Modalities We Serve
We configure healthcare CRM for a broad range of allied health disciplines. Every setup is tailored to how patients move through your specific practice type.
Why Retention Matters More Than Acquisition
Acquiring a new patient costs between five and seven times more than retaining an existing one. That's an industry-wide figure relevant across every allied health modality.
The reactivation maths are straightforward. A practice with 400 active patients and a 20% annual lapse rate has 80 patients drifting away each year. Automated reactivation campaigns bring a measurable percentage of those patients back without any staff time invested. A simple three-touch sequence at the 60, 90, and 120-day mark is enough.
Review growth follows the same logic. Practices with more than 50 Google reviews receive significantly more click-throughs from Maps and local search results. The review request automation in LHM's CRM setup triggers at the point when a patient is most satisfied: 24 to 48 hours after a positive appointment experience. That timing alone outperforms any manual approach.
For practices already investing in SEO or Google Business Profile management, review volume is a direct ranking factor. The CRM and the GBP work together.
How It Works
Free CRM Demo
We walk you through the platform and map your current patient communication gaps. You'll see exactly which automations apply to your practice type before committing to anything.
Setup
We configure your CRM with healthcare-specific workflows: appointment reminders, post-visit review requests, and reactivation sequences for patients who haven't returned. Integration with your practice management software is included.
Automate
Workflows run on autopilot. You see everything in one dashboard: which messages sent, which patients responded, which campaigns are driving bookings. No manual follow-up required.
Frequently Asked Questions
What is Go High Level and why do you use it for healthcare?
Go High Level is a CRM and marketing automation platform used across a range of industries. LHM has chosen it for allied health because of its flexibility in building custom workflows, its two-way SMS and email capability, and its ability to integrate with practice management software. We configure it specifically for healthcare. The platform itself is general-purpose. The setup we build is not.
Does the CRM replace my practice management software?
No. Go High Level works alongside your existing practice management software (Cliniko, Nookal, or whichever system you use for clinical notes, scheduling, and billing). The CRM handles the communication and marketing automation layer that sits outside your clinical system. Nothing in your current workflow gets disrupted.
How does the automated review request system work?
After an appointment is completed, the CRM sends a timed SMS or email to the patient asking them to share their experience on Google. The timing is configurable, typically 24 to 48 hours post-visit. Patients who don't respond receive one follow-up. The message is direct and easy to act on. No staff intervention is required. Review volume growth is typically visible within the first four to six weeks.
Can I see all patient communication in one place?
Yes. The single dashboard in Go High Level shows every SMS, email, and campaign touchpoint across your patient base. You can see which patients have upcoming reminders, which reactivation sequences are in progress, and which patients have not been in contact for a defined period. That visibility helps you make staffing and capacity decisions, not just communication ones.
How long does CRM setup take?
Initial setup and configuration typically takes two to three weeks. That includes workflow builds, integration with your practice management software, and testing of all automations before they go live. Ongoing adjustments are included in the ongoing support: new workflows, updated messaging, and refinements based on response data.
What happens if a patient opts out of automated messages?
Opt-out is handled automatically. Any patient who replies with a standard opt-out keyword is immediately removed from all automated sequences. The system logs the opt-out, and no further messages are sent. Compliance with Australian spam and communications legislation is built into the platform's handling of opt-outs.
Ready to Stop Losing Patients Between Appointments?
LHM's CRM setup for allied health practices takes the manual work out of patient retention. Automated reminders, review requests, and reactivation campaigns configured for your modality, running on autopilot.
See how it works for your practice type before you commit to anything.